Complaints Procedure

Complaints 

At The Precinct Pharmacy, we take pride in maintaining high standards and providing quality service to our customers. While the majority of our customers are satisfied with our services, we understand that there may be rare occasions where a customer is not fully satisfied and wishes to make a complaint about a service or product.

To address any complaints, please get in touch with our Superintendent Pharmacist, Oluwatoyin
Idayat Lawal, either by phone or email.

Superintendent Pharmacist: Oluwatoyin Idayat Lawal
Phone: 0238 077 5300
Email: theprecinctpharmacy@gmail.com

We will acknowledge your complaint within 72 hours and aim to resolve the matter within 7 to 14 days of receiving it. In some cases, this timeline may be extended, but we will keep you informed about the progress throughout the process. However, in most cases, we are able to resolve the issue within a few days.

If you have any complaints regarding NHS services, please contact the NHS Health Services Commissioner at the following address:
NHS England
PO Box 16738
Redditch
B97 9PT